Founding Customer Success Manager (AI-enabled)
If the video isn't loading, click here to watch it on YouTube.
An opportunity to build a scalable customer success function, with AI as your primary tool.
We're a bootstrapped team, regularly going up against companies like Lattice and Culture Amp — companies that have raised hundreds of millions of dollars. And we're winning. That's where you come in, as our founding, AI-first Customer Success Manager.
Build a scalable AI support engine: You'll answer customer questions, then use AI to turn each answer into material that feeds Wrenly's knowledge base, so the next customer gets it instantly and the question never reaches your queue again. Every answer you give makes the system smarter. That's what AI-native looks like in practice.
Turn founder-led onboarding into a repeatable system: The onboarding our founders run today sets a high bar. Your job is to protect that bar as we grow: capture what makes it great in repeatable playbooks, so every customer gets that same launch whether they're the 4th this month or the 40th.
Nurture and grow accounts: Become the expert our customers trust, then own their quarterly business reviews (QBRs): the conversations where you show each account what's working, surface what they're missing, and guide them to what's next. That's how trust turns into renewals and growth.
Where this leads
Get these three right, and you'll build this AI engine, removing repetitive work, so your time is spent on customers and strategy.
You'll become the bridge between our customers and engineers, helping shape what we build. As that function scales, there's an opportunity to build a team you lead, with the founders backing you as you grow into it.
One catch: you'll do this job with AI as your primary tool
Not as a nice-to-have, but as the way you work. Claude will be how you triage tickets, investigate our codebase, build workflows, write docs, and automate anything that can be. If you've put serious time into AI agents and automations (100+ hours), this might be the most interesting job you've ever seen. If you haven't, it isn't for you.
Who we're looking for
Beyond the AI requirement above, here's what we're looking for:
- 1 to 4 years in B2B SaaS customer success, account management, or a similar customer-facing role. Ideal, not required — we care more about how you work than how long you've done it.
- Fluent English, written and spoken.
- Based in Brazil, comfortable with US time-zone overlap.
- Hungry, organized, a strong writer, and comfortable building from scratch.
Why Wrenly beats companies with 100x more employees
Two reasons:
We use AI better than anyone in our space. Wrenly helps companies understand who to promote, what's hurting performance, and what's causing teams to check out, then our AI builds the plans to drive change across the org.
We get better adoption than any other HR tool. Most tools promise a fancy dashboard and some insight summaries, then no one logs in and the data never comes. Wrenly meets teams where they work: a performance review that arrives as a Slack message, a survey that's a ping in MS Teams. More data in, sharper insights out, the kind HR is proud to bring to their execs.
We're profitable, growing every month, and deliberately lean. We're targeted about what we build and when, and we use AI to punch far above our headcount. Our customers love the product. Now we need someone dedicated to making sure every one of them gets extraordinary value from it.
Your first 90 days
Days 1 to 30: ramp and take the front line. We'll get you fluent in the product and our AI stack with a dedicated onboarding from our Co-Founder — no being thrown in cold. You'll take over the ticket queue and start leading onboarding calls.
Days 31 to 60: build the self-serve layer. You'll build out the knowledge base and self-serve video library while keeping support and onboarding running.
Days 61 to 90: lead the growth motion. You'll lead QBRs, expansion conversations, and renewals, and start designing the AI automations that make the whole function scale.
What we offer
- Competitive base compensation in USD, plus generous commission on the expansion revenue you generate
- Fully remote, work from wherever you're most productive
- 40-hour work week with flexible hours built around US Eastern Time overlap
- 11 days of paid time off, plus 9 Brazilian public holidays (20 days off in total)
- All tools and subscriptions covered, including generous AI plans
- A real voice in product decisions and company direction from day one
- Hired and managed through Deel: simple, clean contracting
How to apply
If this sounds like you, email your resume, your AI experience, and why you're a good fit to hiring@wrenly.ai. We'd love to hear from you.
