ali khan
Ali Khan
Published On
December 14, 2023
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Employee Engagement: Listening & Action

Employee engagement has been a major focus of organizations in recent years as leaders recognize the importance of creating an environment where employees feel valued and connected. A feeling of connection with the organization can improve job satisfaction, motivation, and productivity – making it essential to ensure that barriers to employee engagement are removed.

What does this look like on a practical level? One way to start is by understanding why listening and taking action matter for building better relationships with employees and creating long-term success. In this blog post, we'll explore the role that is listening plays in engaging employees and discusses ways to put those insights into practice through meaningful actions effectively.

What is Employee engagement?

Employee engagement is a process that involves creating an environment where employees feel connected to their organization, valued by their employer, and motivated to contribute to the success of the company. By understanding their needs and providing them with meaningful opportunities for growth and development, companies can create a sense of connection that helps drive productivity and loyalty.

The Importance of Employee Engagement:

Engaged employees are more likely to be productive, creative, and innovative – all essential for business success. They also tend to have higher job satisfaction, making them more likely to stay with the organization in the long run.

Companies prioritising high employee engagement often have higher customer satisfaction ratings and better overall performance.

The Role of Listening in Engagement:

When it comes to engaging employees, listening is key. Listening builds trust between management and staff and allows organizational leaders to understand their needs and concerns to create tailored solutions that meet their needs. By showing that their voices are heard, organizations can foster a sense of connection and community among the workforce, which can help improve motivation levels and ultimately lead to better results.

Taking Action on Employee Feedback:

Listening is only the first step – taking action on the insights gathered from employees is also important. Companies should strive to address any issues raised in a timely manner and provide solutions that meet the needs of their staff.

employees strongly agree

By giving employees a platform for feedback and allowing them to be part of the decision-making process, organizations can show that they value their contributions and create an environment where employees feel valued and respected.

7 common barriers that prevent employees from feeling engaged in their work:

1. Lack of recognition: 

Recognizing employees for their work can greatly boost motivation and engagement. Even small gestures like saying thank you or praising a job well done can make employees feel appreciated and valued.

2. Poor communication:

Communication is essential for informing staff about changes, goals, and challenges. Employees should be kept in the loop as much as possible to feel included in the organization.

3. Lack of autonomy:

Providing employees autonomy to make decisions can help them feel more engaged and empowered. Allowing them to use their expertise in solving problems also helps the managers cultivate innovation and creativity within the organization.

4. Unclear expectations:

Setting clear employee expectations can help keep them on track and avoid confusion. This can also motivate them as they better understand what is expected of them and how they can contribute to the organization's success.

5. Uninspiring leadership:

Leaders should act as role models, inspiring employees with dedication and commitment to achieving goals. Leaders should also strive to create an inclusive environment where everyone feels valued and respected.

6. Low job security:

There is nothing more demotivating than feeling like your job is in jeopardy. Providing employees with job security can help keep morale in engaged workforce high and create a productive work environment.

7. Unengaging tasks:

When tasks become repetitive or mundane, it's easy for employees to lose motivation and feel disengaged from their work. Companies should strive to engage employees by providing meaningful tasks that allow them to use their skills and expertise creatively.

Employee engagement is essential for business success as it drives performance, productivity, and innovation. By listening to the needs of their staff and taking action on feedback, organizations can move employee perceptions and create an environment where employees feel valued and empowered to do their best work.

7 Activities to Foster Employee Engagement:

employee engagement challenges

1. Host team building activities:

Team building activities are a great way for employees to get to know each other and foster camaraderie. These activities range from simple icebreaker exercises to more complex problem-solving activities.

2. Get feedback from employees:

Asking employees for their opinions on different aspects of the organization is a great way to keep employees engaged and ensure their needs and concerns are heard.

3. Promote health and well-being:

Creating a work environment that promotes physical, mental, and emotional well-being can help keep employees motivated and productive. Offering regular wellness programs or initiatives such as yoga classes or massage therapy can be helpful in this regard.

4. Celebrate successes:

highly engaged workforce

Recognizing and celebrating personal and collective achievements go a long way in boosting employee wellbeing, morale and engagement. From individual awards to team celebrations, there are many ways to show appreciation for a well-done job.

5. Offer learning and development opportunities:

Providing employees with the opportunity to learn new skills or develop existing ones can effectively boost employee engagement efforts and foster growth within the organization. Consider offering workshops, seminars, or even online courses that cover various topics related to the industry and individuals' roles.

6. Encourage collaboration:

Allowing employees to collaborate on projects can help create a sense of camaraderie and foster innovation within the organization. Encouraging open communication between team members is key here as it will allow them to work together effectively towards a common goal.

7. Build a Culture of Engagement:

Creating a culture of engagement can help ensure employees remain motivated and productive. This involves cultivating an environment that values employee contributions and opinions, encourages feedback and communication, rewards successes, and recognizes hard work.

How to create a culture that encourages open communication between management and staff?

Creating a culture of open communication between management and staff starts with creating an environment that values transparency and trust. Management should be available to answer questions and address employees' concerns while also recognizing individuals for their contributions to the organization.

Regular staff meetings encourage dialogue between teams and provide an opportunity for feedback from both sides. Finally, leaders should strive to create a safe space where everyone feels comfortable speaking up and expressing their thoughts without fear of judgement or criticism. This will help foster communication, collaboration, and employee engagement.

How to Use Technology for Engagement?

Technology can be used in a variety of ways to foster employee engagement. For example, organizations can use AI-powered chatbots to respond quickly to employee inquiries and provide real-time feedback.

Additionally, online employee surveys or polls can gather employee opinions on different aspects of the organization, while social media platforms like Slack can offer an outlet for open communication between teams.

Finally, utilizing big data analytics tools can help uncover insights into trends and help identify areas where employees may need additional support. Ultimately, technology is a powerful tool that should be leveraged to drive greater engagement within the workplace.

How to Measure Employee Engagement?

Measuring employee engagement involves collecting data from various sources, such as surveys, interviews, and focus groups. This data can then be analyzed to uncover areas of strength and weakness, helping organizations identify where they may need to further improve employee engagement.

Organizations should also strive to measure overall employee engagement over time to assess the effectiveness of any initiatives or programs that have been implemented. Additionally, understanding how employees feel about their work environment and job satisfaction is key for successful engagement measurement.

By regularly assessing and improving employee engagement levels, organizations can make sure their efforts positively impact employees' motivation and performance.

Tips for creating an environment where employees feel empowered to speak up and contribute meaningfully:

1. Provide a safe, comfortable environment where employees can express their opinions and ideas without fear of criticism or judgement.

2. Encourage open communication between teams and management by allowing individuals to ask questions and provide support when needed.

3. Make sure everyone is heard by actively listening to each person's contribution, regardless of rank or position within the organization.

4. Allow room for failure to foster innovation and creativity while encouraging team collaboration on projects.

5. Reward successes with recognition from peers and management to motivate employees and help them feel valued for their contributions.

6. Offer opportunities for professional growth such as workshops, seminars, or online courses that cover various topics related to the organization.

7. Foster team relationships by providing social and networking opportunities outside work.

8. Ensure employees have the resources they need to succeed in their jobs, including access to the latest technology and tools.

9. Lastly, have a clear vision for the future that is communicated regularly and inspire employees with stories about how their work impacts the organization's long-term goals.

Strategies for encouraging meaningful action on employee feedback:

1. Create an action plan focused on taking specific steps to address employee feedback and concerns.

2. Ensure senior leadership takes ownership of the action plan and remains accountable for its success.

3. Follow up with employees regularly to check progress and provide any additional support needed throughout the process.

4. Provide timely recognition for successes and failures, which will help promote a culture of open communication and continuous improvement.

5. Celebrate wins by acknowledging how each individual's contributions have helped drive positive organisational change.

6. Give employees opportunities to share their ideas and opinions through focus groups virtual meetings or surveys so they know their voices are heard and valued.

7. Make sure to communicate the results of any initiatives or programs implemented with employees to keep them informed and engaged.


Employee engagement barriers are an important factor for any organization. By regularly measuring and analyzing employee engagement levels, organizations can identify areas of strength and weaknesses to create a more successful and motivated workplace. Additionally, by encouraging meaningful action on employee feedback, organizations can ensure that employees feel valued and their contributions are taken seriously. With the right strategies, organizations can impact employee perceptions and foster an environment where employees feel empowered to speak up and contribute meaningfully.


What are the factors affecting the employee experience and engagement?

Factors affecting employee engagement include job satisfaction, healthy work life balance, sense of accomplishment, recognition and reward system, career development opportunities, and workplace culture. Some organizational leaders expect their workers to put their lives on hold, placing the organization first on all occasions.

What is a barrier in the workplace?

A barrier in the workplace can include anything from a lack of communication to poor working conditions that limit an employee's ability to be productive.

What are the challenges of employee engagement?

Employee engagement challenges include a lack of motivation, limited resources, ever-changing priorities, and clarity about expectations.

What is poor work life balance?

Poor work life balance is when an individual does not have enough time to devote to their personal life and responsibilities outside of work. This can lead to stress, burnout, and a lack of engagement with the workplace.

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More Articles From Ali Khan

Ali is a co-founder of Wrenly known for his innovative thinking and exceptional drive to create value for every Wrenly customer. His dedication, mentorship, and leadership skills have not only shaped various careers but have also made him an invaluable asset to the Wrenly team.

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